People are way too forgiving. Seriously, why do we let people get away with half the crap they do. The things that is most on my nerves right now is how lenient we are when it comes to incompetence. No, I am not about to harp on about the president for the last 8 years. That story is too obvious. We all know what a giant cluster that has been.
No this is about a client of mine. Scratch that, potential client. This particular individual, we will call her Wilma, has called on me before. I pass every detail of information she could possibly need, in every form I have available (e-mail, print, websites, fax, phone, smoke signals) and yet things are never easy enough for Wilma to get an order together. I have gotten her close, I have explained product details to her store managers to aid in her getting an order to me....wait, wait.. nothing. I can only imagine this is what a pre mature ejaculation feels like to a female.
So when Wilma called the other day you can imagine just how enthusiastic I was to speak with her.
W: "okay,okay , okaaaaaaaaaaaay. I have 100 units of product X going out on a tractor trailer tomorrow and your widget Y would compliment them right?"
M: "Yes, they would quite well. (typing her an e-mail in the background) I'll send you a price sheet, order form and spec description."
W: "How much does yours cost? I mean it is cheaper than bob's right? I have used yours before and it works. they work fine don't they? I was paying ... how much was I paying ? I was paying gosh it has to be 26.95, no, more like 27.50 for bob's...."
M: " Yes they cost 10 dollars less per unit, and work just fine. Check your e-mail, there is a price sheet waiting for you"
W: "could you e-mail me a price sheet?
This is in no way a fabrication. Wilma went on like this for 12 more minutes. The whole time I was being polite as I could be while searching to see where the hidden camera was. I mean it had to be a put on right? I wish that were the case. The sad truth is she really is that scattered. And everyone she deals with puts up with it, me included. Does that make me a slut? Would I be equally patient if I weren't trying to get my daily bread from her business? Honestly I probably would and I find that tragic.
Why should we wait behind people in line who can't decide what lunch combo to get until they are face to face with the cashier? These are the paper cuts of life. The nagging, minuscule things that add up to make you consider pushing the next twit you see into traffic. That pile up and make you write a blog that makes me come off as impatient an asshole. But c'mon get it together people.
Friday, November 14, 2008
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